/* SDR Action panel — design system v3 (dark first). All colors/spacing come from tokens below. */
:root{
  color-scheme:dark;
  /* surfaces */
  --bg:#0b0d12;--surface:#12151c;--surface-2:#171b24;--surface-3:#1e2330;--overlay:rgba(5,7,10,.62);
  /* lines */
  --border:#232938;--border-strong:#323a4c;
  /* text */
  --text:#e8ebf1;--text-2:#a3abba;--text-3:#7f889a;
  /* semantic */
  --accent:#5b8cff;--accent-strong:#7aa2ff;--accent-soft:rgba(91,140,255,.14);--accent-ink:#0b0d12;
  --success:#3ecf8e;--success-soft:rgba(62,207,142,.13);
  --warning:#f5b544;--warning-soft:rgba(245,181,68,.13);
  --danger:#f2666a;--danger-soft:rgba(242,102,106,.13);
  --info:#4cc3e6;--info-soft:rgba(76,195,230,.13);
  --neutral-soft:rgba(163,171,186,.12);
  /* chart series (validated categorical order, dark steps) */
  --s1:#3987e5;--s2:#d95926;--s3:#199e70;--s4:#c98500;--s5:#9085e9;--grid:#1f2532;
  /* shape */
  --r-sm:6px;--r:10px;--r-lg:14px;--r-pill:999px;
  --sp-1:4px;--sp-2:8px;--sp-3:12px;--sp-4:16px;--sp-5:20px;--sp-6:24px;--sp-8:32px;
  --shadow:0 1px 0 rgba(255,255,255,.02) inset,0 1px 2px rgba(0,0,0,.35);
  --shadow-pop:0 12px 32px rgba(0,0,0,.45);
  --font:Inter,ui-sans-serif,system-ui,-apple-system,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;
  --mono:ui-monospace,SFMono-Regular,Menlo,Consolas,monospace;
  --side-w:232px;--ease:cubic-bezier(.2,.7,.2,1);
}
:root[data-theme="light"]{
  color-scheme:light;
  --bg:#f5f6f8;--surface:#ffffff;--surface-2:#f9fafb;--surface-3:#eef0f4;--overlay:rgba(15,18,25,.38);
  --border:#e3e6ec;--border-strong:#cfd4dd;
  --text:#121620;--text-2:#4f5868;--text-3:#7a8394;
  --accent:#2f6be0;--accent-strong:#1f56c4;--accent-soft:rgba(47,107,224,.10);--accent-ink:#ffffff;
  --success:#12805a;--success-soft:rgba(18,128,90,.10);--warning:#9a6200;--warning-soft:rgba(201,133,0,.12);
  --danger:#c62f34;--danger-soft:rgba(198,47,52,.09);--info:#0c7fa3;--info-soft:rgba(12,127,163,.10);
  --neutral-soft:rgba(79,88,104,.09);
  --s1:#2a78d6;--s2:#eb6834;--s3:#1baf7a;--s4:#eda100;--s5:#6250d6;--grid:#eceff3;
  --shadow:0 1px 2px rgba(16,24,40,.06);--shadow-pop:0 12px 32px rgba(16,24,40,.16);
}

*{box-sizing:border-box}
html,body{margin:0;background:var(--bg);color:var(--text);font:14px/1.5 var(--font);-webkit-font-smoothing:antialiased;
  text-rendering:optimizeLegibility;font-feature-settings:"tnum" 1,"cv11" 1}
body{overflow-x:hidden}
a{color:var(--accent-strong);text-decoration:none}a:hover{text-decoration:underline}
h1,h2,h3,h4{margin:0;font-weight:600;letter-spacing:-.01em}
p{margin:0}
button,input,select,textarea{font:inherit;color:inherit}
:focus-visible{outline:2px solid var(--accent);outline-offset:2px;border-radius:var(--r-sm)}
.sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}
.skip{position:absolute;left:-999px;top:8px;z-index:100;background:var(--accent);color:var(--accent-ink);padding:8px 12px;border-radius:var(--r-sm)}
.skip:focus{left:8px}
.muted{color:var(--text-2)}.faint{color:var(--text-3)}.small{font-size:12px}.xs{font-size:11px}
.num{font-variant-numeric:tabular-nums}.mono{font-family:var(--mono);font-size:12px}
.nowrap{white-space:nowrap}.wrap-any{overflow-wrap:anywhere}

/* ------------------------------------------------------------ layout */
.app{display:grid;grid-template-columns:var(--side-w) minmax(0,1fr);min-height:100vh}
.side{position:sticky;top:0;height:100vh;display:flex;flex-direction:column;gap:var(--sp-2);background:var(--surface);
  border-right:1px solid var(--border);padding:var(--sp-4) var(--sp-3);z-index:40}
.brand{display:flex;align-items:center;gap:10px;padding:4px 8px 14px}
.brand-mark{width:30px;height:30px;border-radius:8px;background:linear-gradient(135deg,var(--accent),#3a5fd0);display:grid;place-items:center;
  color:#fff;font-weight:700;font-size:13px;letter-spacing:.02em;flex:none}
.brand b{display:block;font-size:14px}.brand span{display:block;font-size:11px;color:var(--text-3)}
.nav-label{font-size:11px;text-transform:uppercase;letter-spacing:.06em;color:var(--text-3);padding:10px 10px 4px}
.nav{display:flex;flex-direction:column;gap:2px}
.nav a{display:flex;align-items:center;gap:10px;padding:8px 10px;border-radius:var(--r-sm);color:var(--text-2);font-weight:500;position:relative}
.nav a svg{width:17px;height:17px;flex:none;opacity:.85}
.nav a:hover{background:var(--surface-3);color:var(--text);text-decoration:none}
.nav a[aria-current="page"]{background:var(--accent-soft);color:var(--text)}
.nav a[aria-current="page"]::before{content:"";position:absolute;left:-12px;top:7px;bottom:7px;width:3px;border-radius:0 3px 3px 0;background:var(--accent)}
.nav a[aria-current="page"] svg{color:var(--accent-strong);opacity:1}
.nav .count{margin-left:auto;font-size:11px;background:var(--danger-soft);color:var(--danger);border-radius:var(--r-pill);padding:0 7px;line-height:18px}
.side-foot{margin-top:auto;border-top:1px solid var(--border);padding-top:var(--sp-3);display:flex;flex-direction:column;gap:6px}
.user{display:flex;align-items:center;gap:10px;padding:6px 8px}
.avatar{width:30px;height:30px;border-radius:50%;background:var(--surface-3);display:grid;place-items:center;font-weight:600;font-size:12px;color:var(--text-2);flex:none}
.user b{display:block;font-size:13px;font-weight:600}.user span{font-size:11px;color:var(--text-3)}
.side-actions{display:flex;gap:6px;padding:0 4px}
.scrim{display:none}

.main{min-width:0;display:flex;flex-direction:column}
.topbar{position:sticky;top:0;z-index:30;background:color-mix(in srgb,var(--bg) 88%,transparent);backdrop-filter:blur(8px);
  border-bottom:1px solid var(--border);padding:14px var(--sp-6);display:flex;align-items:center;gap:var(--sp-4);flex-wrap:wrap}
.topbar .menu{display:none}
.title-block{min-width:0;flex:1 1 260px}
.title-block h1{font-size:18px;line-height:1.3;display:flex;align-items:center;gap:10px;flex-wrap:wrap}
.title-block p{color:var(--text-2);font-size:13px;margin-top:2px}
.top-right{display:flex;align-items:center;gap:var(--sp-3);flex-wrap:wrap}
.content{padding:var(--sp-6);display:flex;flex-direction:column;gap:var(--sp-5);max-width:1680px;width:100%}
.content[aria-busy="true"]{cursor:progress}

/* ------------------------------------------------------------ primitives */
.btn{display:inline-flex;align-items:center;justify-content:center;gap:6px;height:32px;padding:0 12px;border-radius:var(--r-sm);
  border:1px solid var(--border-strong);background:var(--surface-2);color:var(--text);cursor:pointer;font-weight:500;font-size:13px;white-space:nowrap}
.btn:hover{background:var(--surface-3)}
.btn svg{width:15px;height:15px}
.btn.primary{background:var(--accent);border-color:var(--accent);color:var(--accent-ink)}
.btn.primary:hover{background:var(--accent-strong)}
.btn.ghost{background:transparent;border-color:transparent;color:var(--text-2)}.btn.ghost:hover{background:var(--surface-3);color:var(--text)}
.btn.danger{color:var(--danger);border-color:color-mix(in srgb,var(--danger) 45%,transparent);background:transparent}
.btn.danger:hover{background:var(--danger-soft)}
.btn.sm{height:28px;padding:0 10px;font-size:12px}
.btn.icon{width:32px;padding:0}
.btn:disabled{opacity:.45;cursor:not-allowed}
.input,.select,textarea.input{height:32px;padding:0 10px;border-radius:var(--r-sm);border:1px solid var(--border-strong);background:var(--surface-2);
  color:var(--text);font-size:13px;min-width:0}
.select{padding-right:28px;appearance:none;background-image:linear-gradient(45deg,transparent 50%,var(--text-3) 50%),linear-gradient(135deg,var(--text-3) 50%,transparent 50%);
  background-position:calc(100% - 14px) 50%,calc(100% - 9px) 50%;background-size:5px 5px;background-repeat:no-repeat}
textarea.input{height:auto;min-height:110px;padding:10px;width:100%;line-height:1.5;resize:vertical}
.input::placeholder{color:var(--text-3)}
.input:hover,.select:hover{border-color:var(--text-3)}
.field{display:flex;flex-direction:column;gap:4px;font-size:12px;color:var(--text-2)}
.search{position:relative;display:flex;align-items:center}
.search svg{position:absolute;left:9px;width:15px;height:15px;color:var(--text-3);pointer-events:none}
.search .input{padding-left:30px;width:100%}

.seg{display:inline-flex;background:var(--surface);border:1px solid var(--border);border-radius:var(--r);padding:3px;gap:2px;flex-wrap:wrap}
.seg button{border:0;background:transparent;color:var(--text-2);height:28px;padding:0 11px;border-radius:7px;cursor:pointer;font-size:13px;font-weight:500;white-space:nowrap}
.seg button:hover{color:var(--text);background:var(--surface-3)}
.seg button[aria-pressed="true"]{background:var(--surface-3);color:var(--text);box-shadow:inset 0 0 0 1px var(--border-strong)}
.seg .n{font-size:11px;color:var(--text-3);margin-left:5px}
.custom-range{display:flex;gap:6px;align-items:center;flex-wrap:wrap}

.badge{display:inline-flex;align-items:center;gap:5px;height:20px;padding:0 8px;border-radius:var(--r-pill);font-size:11px;font-weight:600;
  letter-spacing:.02em;white-space:nowrap;background:var(--neutral-soft);color:var(--text-2);border:1px solid transparent}
.badge::before{content:"";width:6px;height:6px;border-radius:50%;background:currentColor;opacity:.9}
.badge.plain::before{display:none}
.b-success{background:var(--success-soft);color:var(--success)}
.b-warning{background:var(--warning-soft);color:var(--warning)}
.b-danger{background:var(--danger-soft);color:var(--danger)}
.b-info{background:var(--info-soft);color:var(--info)}
.b-accent{background:var(--accent-soft);color:var(--accent-strong)}
.b-outline{background:transparent;border-color:var(--border-strong);color:var(--text-2)}
.b-fast{background:color-mix(in srgb,var(--s3) 16%,transparent);color:color-mix(in srgb,var(--s3) 75%,var(--text))}
.b-ai{background:color-mix(in srgb,var(--s1) 16%,transparent);color:color-mix(in srgb,var(--s1) 70%,var(--text))}
.b-human{background:color-mix(in srgb,var(--s4) 18%,transparent);color:color-mix(in srgb,var(--s4) 75%,var(--text))}
.b-violet{background:color-mix(in srgb,var(--s5) 18%,transparent);color:color-mix(in srgb,var(--s5) 70%,var(--text))}

.status-pill{display:inline-flex;align-items:center;gap:8px;height:30px;padding:0 12px;border-radius:var(--r-pill);border:1px solid var(--border);
  background:var(--surface);font-size:12px;color:var(--text-2);white-space:nowrap}
.dot{width:8px;height:8px;border-radius:50%;background:var(--text-3);flex:none}
.dot.ok{background:var(--success);box-shadow:0 0 0 3px var(--success-soft)}
.dot.warn{background:var(--warning);box-shadow:0 0 0 3px var(--warning-soft)}
.dot.bad{background:var(--danger);box-shadow:0 0 0 3px var(--danger-soft)}

/* tooltip (CSS only; text via data-tip, no inline styles) */
.tip{position:relative;display:inline-grid;place-items:center;width:16px;height:16px;border-radius:50%;border:0;background:transparent;
  color:var(--text-3);cursor:help;padding:0;vertical-align:middle}
.tip svg{width:14px;height:14px}.tip:hover,.tip:focus-visible{color:var(--text)}
.tip::after{content:attr(data-tip);position:absolute;bottom:calc(100% + 8px);left:50%;transform:translateX(-50%) translateY(4px);width:max-content;max-width:280px;
  padding:8px 10px;border-radius:var(--r-sm);background:var(--surface-3);border:1px solid var(--border-strong);color:var(--text);font-size:12px;
  font-weight:400;line-height:1.45;text-transform:none;letter-spacing:0;white-space:normal;text-align:left;box-shadow:var(--shadow-pop);
  display:none;pointer-events:none;z-index:60}
.tip:hover::after,.tip:focus-visible::after{display:block;transform:translateX(-50%)}
.tip.left::after{left:auto;right:-8px;transform:none}
.tip.left:hover::after,.tip.left:focus-visible::after{transform:none}

/* ------------------------------------------------------------ cards & panels */
.panel{background:var(--surface);border:1px solid var(--border);border-radius:var(--r-lg);box-shadow:var(--shadow);min-width:0}
.panel-h{display:flex;align-items:flex-start;justify-content:space-between;gap:var(--sp-3);padding:var(--sp-4) var(--sp-5) 0;flex-wrap:wrap}
.panel-h h2{font-size:14px;display:flex;align-items:center;gap:6px}
.panel-h p{font-size:12px;color:var(--text-3);margin-top:2px}
.panel-b{padding:var(--sp-4) var(--sp-5) var(--sp-5)}
.panel-b.flush{padding:var(--sp-3) 0 0}
.section-title{display:flex;align-items:center;gap:8px;font-size:12px;font-weight:600;text-transform:uppercase;letter-spacing:.07em;color:var(--text-3);margin:4px 0 -8px}
.section-title::after{content:"";flex:1;height:1px;background:var(--border)}

.grid{display:grid;gap:var(--sp-4)}
.g-5{grid-template-columns:repeat(5,minmax(0,1fr))}
.g-4{grid-template-columns:repeat(4,minmax(0,1fr))}
.g-3{grid-template-columns:repeat(3,minmax(0,1fr))}
.g-2{grid-template-columns:repeat(2,minmax(0,1fr))}
.g-main{grid-template-columns:minmax(0,2fr) minmax(0,1fr)}
.g-lead{grid-template-columns:minmax(0,1fr) 360px;align-items:start}

.kpi{padding:var(--sp-4) var(--sp-5);display:flex;flex-direction:column;gap:6px;min-height:118px}
.kpi .k{display:flex;align-items:center;gap:6px;font-size:12.5px;color:var(--text-2);font-weight:500}
.kpi .v{font-size:30px;font-weight:650;letter-spacing:-.02em;line-height:1.15}
.kpi .foot{display:flex;align-items:center;gap:8px;font-size:12px;color:var(--text-3);flex-wrap:wrap;margin-top:auto}
.kpi.hero{border-top:2px solid var(--accent)}
.delta{display:inline-flex;align-items:center;gap:3px;font-weight:600;font-size:12px;padding:1px 6px;border-radius:var(--r-pill)}
.delta.up{color:var(--success);background:var(--success-soft)}.delta.down{color:var(--danger);background:var(--danger-soft)}
.delta.flat{color:var(--text-2);background:var(--neutral-soft)}
.delta.inv.up{color:var(--warning);background:var(--warning-soft)}.delta.inv.down{color:var(--success);background:var(--success-soft)}

.stat{padding:var(--sp-3) var(--sp-4);display:flex;flex-direction:column;gap:2px;min-width:0}
.stat .k{font-size:12px;color:var(--text-2);display:flex;align-items:center;gap:6px}
.stat .v{font-size:20px;font-weight:620;letter-spacing:-.01em}
.stat .s{font-size:11px;color:var(--text-3)}
.stat-strip{display:grid;grid-template-columns:repeat(5,minmax(0,1fr))}
.stat-strip>.stat+.stat{border-left:1px solid var(--border)}
.tag-snap{font-size:10px;text-transform:uppercase;letter-spacing:.06em;color:var(--text-3);border:1px solid var(--border-strong);border-radius:4px;padding:0 4px;line-height:15px}

.callout{display:flex;gap:12px;align-items:flex-start;padding:var(--sp-3) var(--sp-4);border-radius:var(--r);border:1px solid var(--border);background:var(--surface)}
.callout svg{width:18px;height:18px;flex:none;margin-top:1px}
.callout.info{border-color:color-mix(in srgb,var(--info) 35%,transparent);background:var(--info-soft)}.callout.info svg{color:var(--info)}
.callout.warn{border-color:color-mix(in srgb,var(--warning) 40%,transparent);background:var(--warning-soft)}.callout.warn svg{color:var(--warning)}
.callout.bad{border-color:color-mix(in srgb,var(--danger) 40%,transparent);background:var(--danger-soft)}.callout.bad svg{color:var(--danger)}
.callout b{display:block;font-size:13px}.callout p{font-size:12.5px;color:var(--text-2)}

/* empty / loading / error */
.empty{display:flex;flex-direction:column;align-items:center;justify-content:center;text-align:center;gap:6px;padding:var(--sp-8) var(--sp-4);color:var(--text-2)}
.empty .ico{width:40px;height:40px;border-radius:12px;background:var(--surface-3);display:grid;place-items:center;color:var(--text-3);margin-bottom:4px}
.empty .ico svg{width:20px;height:20px}
.empty b{color:var(--text);font-size:13.5px;font-weight:600}.empty p{font-size:12.5px;max-width:360px}
.empty.compact{padding:var(--sp-5) var(--sp-3)}
.skel{background:linear-gradient(90deg,var(--surface-2) 0%,var(--surface-3) 50%,var(--surface-2) 100%);background-size:200% 100%;
  animation:sh 1.3s linear infinite;border-radius:var(--r-sm)}
@keyframes sh{to{background-position:-200% 0}}
@media (prefers-reduced-motion:reduce){.skel{animation:none}*{transition:none!important}}
.skel.h-118{height:118px;border-radius:var(--r-lg)}.skel.h-64{height:64px;border-radius:var(--r-lg)}.skel.h-320{height:320px;border-radius:var(--r-lg)}
.skel.h-200{height:200px;border-radius:var(--r-lg)}.skel.h-480{height:480px;border-radius:var(--r-lg)}
.error-state{border-color:color-mix(in srgb,var(--danger) 35%,transparent)}

/* ------------------------------------------------------------ tables */
.tablewrap{overflow-x:auto;-webkit-overflow-scrolling:touch}
table.t{width:100%;border-collapse:separate;border-spacing:0;font-size:13px}
.t th{position:sticky;top:0;background:var(--surface);text-align:left;font-size:11.5px;font-weight:600;color:var(--text-3);text-transform:uppercase;
  letter-spacing:.05em;padding:10px 10px;border-bottom:1px solid var(--border);white-space:nowrap}
.t td{padding:10px 9px;border-bottom:1px solid var(--border);vertical-align:middle}
.t tbody tr:last-child td{border-bottom:0}
.t tr.click{cursor:pointer}.t tr.click:hover td{background:var(--surface-2)}
.t td.r,.t th.r{text-align:right}
.t .lead-cell b{display:block;font-weight:600;max-width:200px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.t .lead-cell span{font-size:11.5px;color:var(--text-3)}
.t .clip{max-width:200px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;display:block}
.score{display:inline-flex;align-items:center;gap:8px}
.score .track{width:44px;height:5px;border-radius:3px;background:var(--surface-3);overflow:hidden}
.score .fill{height:100%;border-radius:3px;background:var(--accent)}
.pager{display:flex;align-items:center;justify-content:space-between;gap:var(--sp-3);padding:var(--sp-3) var(--sp-5);border-top:1px solid var(--border);flex-wrap:wrap}
.pager .pages{display:flex;gap:6px;align-items:center}

.toolbar{display:flex;flex-wrap:wrap;gap:var(--sp-2);align-items:center}
.toolbar .search{flex:1 1 220px;max-width:340px}
.filters-panel{padding:var(--sp-3) var(--sp-4);display:flex;flex-direction:column;gap:var(--sp-3)}
.chips{display:flex;gap:6px;flex-wrap:wrap}
.chip{display:inline-flex;align-items:center;gap:6px;height:24px;padding:0 4px 0 10px;border-radius:var(--r-pill);background:var(--accent-soft);color:var(--text);font-size:12px}
.chip button{border:0;background:transparent;color:var(--text-2);cursor:pointer;width:18px;height:18px;border-radius:50%;display:grid;place-items:center;padding:0}
.chip button:hover{background:var(--surface-3)}.chip svg{width:12px;height:12px}

/* ------------------------------------------------------------ charts */
.chart{position:relative;width:100%}
.chart svg{display:block;width:100%;height:auto;overflow:visible}
.chart .axis text{fill:var(--text-3);font-size:11px}
.chart .gridline{stroke:var(--grid);stroke-width:1}
.chart .baseline{stroke:var(--border-strong);stroke-width:1}
.chart .cross{stroke:var(--text-3);stroke-width:1;stroke-dasharray:3 3}
.chart .overlay-msg{fill:var(--text-3);font-size:12px}
.chart:focus-visible{outline-offset:4px}
.ctip{position:absolute;pointer-events:none;background:var(--surface-3);border:1px solid var(--border-strong);border-radius:var(--r-sm);
  padding:8px 10px;font-size:12px;box-shadow:var(--shadow-pop);min-width:150px;z-index:20;opacity:0;transition:opacity .08s}
.ctip.on{opacity:1}
.ctip .h{font-weight:600;margin-bottom:4px;color:var(--text)}
.ctip .row{display:flex;align-items:center;gap:8px;justify-content:space-between;color:var(--text-2)}
.ctip .row b{color:var(--text);font-weight:600}
.legend{display:flex;gap:var(--sp-4);flex-wrap:wrap;font-size:12px;color:var(--text-2)}
.legend span{display:inline-flex;align-items:center;gap:6px}
.sw{width:10px;height:10px;border-radius:3px;flex:none;display:inline-block}
.sw.line{height:3px;border-radius:2px;width:14px}
.c1{background:var(--s1)}.c2{background:var(--s2)}.c3{background:var(--s3)}.c4{background:var(--s4)}.c5{background:var(--s5)}.c0{background:var(--text-3)}
.data-table summary{cursor:pointer;font-size:12px;color:var(--text-3);padding-top:var(--sp-2);width:max-content}
.data-table summary:hover{color:var(--text)}
.data-table .tablewrap{max-height:260px;margin-top:8px}

.donut-wrap{display:grid;grid-template-columns:160px minmax(0,1fr);gap:var(--sp-5);align-items:center}
.donut-center .v{font-size:22px;font-weight:650}.donut-center{text-align:center}
.legend-list{display:flex;flex-direction:column;gap:2px}
.legend-list .li{display:grid;grid-template-columns:14px minmax(0,1fr) auto auto;align-items:center;gap:10px;padding:7px 0;border-bottom:1px dashed var(--border);font-size:13px}
.legend-list .li:last-child{border-bottom:0}
.legend-list .li b{font-weight:600}.legend-list .li .p{color:var(--text-3);width:52px;text-align:right}

.hbars{display:flex;flex-direction:column;gap:10px}
.hbar{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:4px 12px;align-items:center}
.hbar .lbl{font-size:13px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.hbar .val{font-size:12px;color:var(--text-2);text-align:right;white-space:nowrap}
.hbar .val b{color:var(--text)}
.hbar .track{grid-column:1/-1;height:8px;border-radius:4px;background:var(--surface-3);overflow:hidden;display:flex;gap:2px}
.hbar .fill{height:100%;border-radius:4px;min-width:2px}

.funnel{display:flex;flex-direction:column;gap:8px}
.fstage{display:grid;grid-template-columns:104px minmax(0,1fr) 64px;gap:12px;align-items:center}
.fstage .name{font-size:12.5px;color:var(--text-2)}
.fstage .bar{height:30px;border-radius:6px;background:var(--surface-2);position:relative;overflow:hidden}
.fstage .bar .fill{position:absolute;inset:0 auto 0 0;border-radius:6px;background:color-mix(in srgb,var(--s1) 70%,transparent)}
.fstage .bar .n{position:absolute;left:10px;top:50%;transform:translateY(-50%);font-weight:650;font-size:13px;color:var(--text)}
.fstage .pct{font-size:12px;color:var(--text-2);text-align:right}
.fstage .pct b{display:block;color:var(--text);font-size:13px}

.conv-list{display:flex;flex-direction:column}
.conv-row{display:grid;grid-template-columns:minmax(0,1fr) 72px;gap:10px;padding:9px 0;border-bottom:1px solid var(--border);align-items:center;font-size:13px}
.conv-row:last-child{border-bottom:0}
.conv-row .v{text-align:right;font-weight:650}
.conv-row .sub{font-size:11.5px;color:var(--text-3)}
.conv-row.total{font-weight:600}

.temp-bar{display:flex;height:12px;border-radius:6px;overflow:hidden;gap:2px;background:var(--surface-3)}
.temp-bar span{display:block;height:100%}
.t-hot{background:var(--s2)}.t-warm{background:var(--s4)}.t-cold{background:var(--s1)}.t-none{background:var(--text-3)}

/* ------------------------------------------------------------ lead detail / chat */
.lead-head{display:flex;align-items:center;gap:var(--sp-4);flex-wrap:wrap}
.lead-head .avatar{width:42px;height:42px;font-size:15px;background:var(--accent-soft);color:var(--accent-strong)}
.lead-head .who{min-width:0;flex:1}
.lead-head .who h2{font-size:18px;overflow-wrap:anywhere}
.lead-head .badges{display:flex;gap:6px;flex-wrap:wrap;margin-top:4px}
.actions{display:flex;gap:6px;flex-wrap:wrap}
.tabs{display:flex;gap:2px;border-bottom:1px solid var(--border);padding:0 var(--sp-4);overflow-x:auto}
.tabs button{border:0;background:transparent;color:var(--text-2);padding:12px 12px;cursor:pointer;font-weight:500;font-size:13px;border-bottom:2px solid transparent;margin-bottom:-1px;white-space:nowrap}
.tabs button:hover{color:var(--text)}
.tabs button[aria-selected="true"]{color:var(--text);border-bottom-color:var(--accent)}
.chat{display:flex;flex-direction:column;gap:10px;padding:var(--sp-5);max-height:68vh;overflow-y:auto;background:var(--surface-2);border-radius:0 0 var(--r-lg) var(--r-lg)}
.day-sep{align-self:center;font-size:11px;color:var(--text-3);background:var(--surface-3);padding:2px 10px;border-radius:var(--r-pill);margin:6px 0}
.bubble{max-width:min(78%,560px);padding:9px 12px 7px;border-radius:14px;white-space:pre-wrap;overflow-wrap:anywhere;font-size:13.5px;line-height:1.5;
  border:1px solid var(--border);background:var(--surface)}
.bubble .meta{display:flex;gap:6px;align-items:center;font-size:11px;color:var(--text-3);margin-top:4px;justify-content:flex-end;flex-wrap:wrap}
.bubble .who{font-size:11px;font-weight:600;margin-bottom:2px;display:flex;align-items:center;gap:6px}
.bubble.in{align-self:flex-start;border-bottom-left-radius:4px}
.bubble.out{align-self:flex-end;border-bottom-right-radius:4px}
.bubble.ai{background:color-mix(in srgb,var(--s1) 13%,var(--surface));border-color:color-mix(in srgb,var(--s1) 30%,var(--border))}
.bubble.tpl{background:color-mix(in srgb,var(--s3) 11%,var(--surface));border-color:color-mix(in srgb,var(--s3) 28%,var(--border))}
.bubble.human{background:color-mix(in srgb,var(--s4) 12%,var(--surface));border-color:color-mix(in srgb,var(--s4) 30%,var(--border))}
.bubble.sys{align-self:center;background:transparent;border-style:dashed;font-size:12px;color:var(--text-2);max-width:90%}
.bubble.ai .who{color:color-mix(in srgb,var(--s1) 70%,var(--text))}.bubble.tpl .who{color:color-mix(in srgb,var(--s3) 75%,var(--text))}
.bubble.human .who{color:color-mix(in srgb,var(--s4) 75%,var(--text))}.bubble.in .who{color:var(--text-2)}
.kv{display:grid;grid-template-columns:minmax(0,auto) minmax(0,1fr);gap:8px 16px;font-size:13px}
.kv dt{color:var(--text-3)}.kv dd{margin:0;text-align:right;overflow-wrap:anywhere}
.mem-group{padding:10px 0;border-bottom:1px solid var(--border)}.mem-group:last-child{border-bottom:0}
.mem-group h3{font-size:12px;font-weight:600;display:flex;align-items:center;gap:8px;margin-bottom:6px;color:var(--text-2)}
.mem-item{display:flex;justify-content:space-between;gap:10px;font-size:12.5px;padding:3px 0}
.mem-item span:first-child{color:var(--text-3)}.mem-item span:last-child{text-align:right;overflow-wrap:anywhere}
.next-action{display:flex;gap:10px;align-items:flex-start}
.next-action svg{width:18px;height:18px;color:var(--accent-strong);flex:none;margin-top:2px}
.tl{list-style:none;margin:0;padding:var(--sp-4) var(--sp-5)}
.tl li{position:relative;padding:0 0 16px 22px}
.tl li::before{content:"";position:absolute;left:5px;top:16px;bottom:-2px;width:1px;background:var(--border-strong)}
.tl li:last-child::before{display:none}
.tl .mk{position:absolute;left:0;top:5px;width:11px;height:11px;border-radius:50%;border:2px solid var(--surface);background:var(--text-3);box-shadow:0 0 0 1px var(--border-strong)}
.tl .mk.ok{background:var(--success)}.tl .mk.ai{background:var(--s1)}.tl .mk.fast{background:var(--s3)}.tl .mk.bad{background:var(--danger)}.tl .mk.warn{background:var(--warning)}.tl .mk.human{background:var(--s4)}
.tl b{font-size:13px;font-weight:600}.tl .when{font-size:11.5px;color:var(--text-3);margin-left:8px}
.tl .det{font-size:12px;color:var(--text-2);margin-top:2px;overflow-wrap:anywhere}

/* templates & playbook */
.tpl-card{padding:var(--sp-4) var(--sp-5);display:flex;flex-direction:column;gap:10px}
.tpl-card.review{border-color:color-mix(in srgb,var(--warning) 55%,transparent);box-shadow:inset 3px 0 0 var(--warning)}
.tpl-card.off{opacity:.72}
.tpl-top{display:flex;gap:var(--sp-3);align-items:flex-start;justify-content:space-between;flex-wrap:wrap}
.tpl-top h3{font-size:14px}.tpl-top .key{font-family:var(--mono);font-size:11.5px;color:var(--text-3)}
.tpl-meta{display:flex;gap:6px;flex-wrap:wrap}
.tpl-text{font-size:13px;color:var(--text-2);background:var(--surface-2);border:1px solid var(--border);border-radius:var(--r);padding:10px 12px;white-space:pre-wrap;overflow-wrap:anywhere}
.tpl-foot{display:flex;justify-content:space-between;gap:var(--sp-3);flex-wrap:wrap;align-items:center;font-size:12px;color:var(--text-3)}
.tpl-list{display:flex;flex-direction:column;gap:var(--sp-3)}
.pb{display:grid;grid-template-columns:240px minmax(0,1fr);gap:var(--sp-4);align-items:start}
.pb-nav{position:sticky;top:84px;display:flex;flex-direction:column;gap:2px;padding:var(--sp-2)}
.pb-nav button{display:flex;justify-content:space-between;gap:8px;align-items:center;text-align:left;border:0;background:transparent;color:var(--text-2);
  padding:8px 10px;border-radius:var(--r-sm);cursor:pointer;font-size:13px}
.pb-nav button:hover{background:var(--surface-3);color:var(--text)}
.pb-nav button[aria-current="true"]{background:var(--accent-soft);color:var(--text)}
.pb-nav .grp{font-size:11px;text-transform:uppercase;letter-spacing:.06em;color:var(--text-3);padding:10px 10px 4px}
.md{font-size:13.5px;line-height:1.65;color:var(--text);overflow-wrap:anywhere}
.md h1{font-size:18px;margin:4px 0 10px}.md h2{font-size:15px;margin:18px 0 6px}.md h3{font-size:13.5px;margin:14px 0 4px}
.md p{margin:4px 0;color:var(--text-2)}.md ul{margin:4px 0;padding-left:20px;color:var(--text-2)}
.md .tbl{font-family:var(--mono);font-size:12px;background:var(--surface-2);border:1px solid var(--border);border-radius:var(--r-sm);padding:8px 10px;white-space:pre-wrap;margin:6px 0;color:var(--text-2)}
mark.pend{background:var(--warning-soft);color:var(--warning);border:1px solid color-mix(in srgb,var(--warning) 45%,transparent);border-radius:4px;padding:0 4px;font-weight:600;font-size:12px}
mark.hit{background:color-mix(in srgb,var(--accent) 30%,transparent);color:inherit;border-radius:3px}
.d0{font-size:14px;line-height:1.6;background:var(--surface-2);border:1px solid var(--border);border-left:3px solid var(--success);border-radius:var(--r);padding:12px 14px;white-space:pre-wrap}

.sys-card{padding:var(--sp-4);display:flex;flex-direction:column;gap:10px}
.sys-card .top{display:flex;justify-content:space-between;gap:8px;align-items:center}
.sys-card h3{font-size:13.5px}
.sys-card .raw{font-size:11.5px;color:var(--text-3);overflow-wrap:anywhere}
.list-rows{display:flex;flex-direction:column}
.list-rows .lr{display:flex;justify-content:space-between;gap:12px;padding:9px 0;border-bottom:1px solid var(--border);font-size:13px}
.list-rows .lr:last-child{border-bottom:0}.list-rows .lr span:first-child{color:var(--text-2)}

.login-wrap{min-height:100vh;display:grid;place-items:center;padding:var(--sp-4)}
.login{width:100%;max-width:380px;padding:var(--sp-8);display:flex;flex-direction:column;gap:var(--sp-4)}
.login .brand{padding:0}
.login .input{height:40px;width:100%}
.login .btn{height:40px}
.err{color:var(--danger);font-size:12.5px;min-height:18px}
.modal-back{position:fixed;inset:0;background:var(--overlay);display:grid;place-items:center;z-index:90;padding:var(--sp-4)}
.modal{width:100%;max-width:620px;max-height:90vh;overflow:auto;padding:var(--sp-5);display:flex;flex-direction:column;gap:var(--sp-3)}
.modal h2{font-size:16px}
.row{display:flex;gap:var(--sp-2);flex-wrap:wrap;align-items:center}
.row.end{justify-content:flex-end}
.stack{display:flex;flex-direction:column;gap:var(--sp-4)}
.toast{position:fixed;bottom:20px;right:20px;z-index:95;background:var(--surface-3);border:1px solid var(--border-strong);padding:10px 14px;border-radius:var(--r);box-shadow:var(--shadow-pop);font-size:13px;max-width:360px}
.toast.bad{border-color:var(--danger)}

/* ------------------------------------------------------------ responsive */
@media (max-width:1400px){.g-5{grid-template-columns:repeat(5,minmax(0,1fr))}.kpi .v{font-size:26px}}
@media (max-width:1280px){
  .g-5{grid-template-columns:repeat(3,minmax(0,1fr))}
  .stat-strip{grid-template-columns:repeat(3,minmax(0,1fr))}
  .stat-strip>.stat:nth-child(4){border-left:0}
  .stat-strip>.stat:nth-child(n+4){border-top:1px solid var(--border)}
  .g-lead{grid-template-columns:minmax(0,1fr) 320px}
}
@media (max-width:1100px){
  .g-main,.g-3{grid-template-columns:minmax(0,1fr)}
  .g-4{grid-template-columns:repeat(2,minmax(0,1fr))}
  .g-lead{grid-template-columns:minmax(0,1fr)}
}
@media (max-width:900px){
  .app{grid-template-columns:minmax(0,1fr)}
  .side{position:fixed;left:0;top:0;bottom:0;width:min(280px,86vw);transform:translateX(-100%);transition:transform .2s var(--ease);box-shadow:var(--shadow-pop)}
  .side.open{transform:none}
  .scrim{display:block;position:fixed;inset:0;background:var(--overlay);z-index:35;opacity:0;pointer-events:none;transition:opacity .2s}
  .scrim.open{opacity:1;pointer-events:auto}
  .topbar{padding:12px var(--sp-4)}
  .topbar .menu{display:inline-flex}
  .content{padding:var(--sp-4);gap:var(--sp-4)}
  .g-2{grid-template-columns:minmax(0,1fr)}
  .pb{grid-template-columns:minmax(0,1fr)}
  .pb-nav{position:static;flex-direction:row;overflow-x:auto;padding:var(--sp-2)}
  .pb-nav .grp{display:none}
  .pb-nav button{white-space:nowrap}
}
@media (max-width:640px){
  .g-5,.g-4{grid-template-columns:repeat(2,minmax(0,1fr))}
  .g-5>.kpi:first-child{grid-column:1/-1}
  .stat-strip{grid-template-columns:repeat(2,minmax(0,1fr))}
  .stat-strip>.stat{border-left:0!important;border-top:1px solid var(--border)}
  .stat-strip>.stat:nth-child(-n+2){border-top:0}
  .stat-strip>.stat:nth-child(even){border-left:1px solid var(--border)!important}
  .kpi{padding:var(--sp-3) var(--sp-4);min-height:104px}.kpi .v{font-size:24px}
  .panel-h{padding:var(--sp-3) var(--sp-4) 0}.panel-b{padding:var(--sp-3) var(--sp-4) var(--sp-4)}
  .donut-wrap{grid-template-columns:minmax(0,1fr)}.donut-wrap .chart{max-width:180px;margin:0 auto}
  .fstage{grid-template-columns:84px minmax(0,1fr) 54px;gap:8px}.fstage .pct .xs{display:none}
  .title-block h1{font-size:16px}
  .top-right{width:100%}
  .top-right .seg{width:100%;justify-content:space-between}
  .top-right .seg button{flex:1;padding:0 6px}
  .status-pill{display:none}
  /* stacked responsive tables */
  table.t.stack-sm thead{display:none}
  table.t.stack-sm,table.t.stack-sm tbody,table.t.stack-sm tr,table.t.stack-sm td{display:block;width:100%}
  table.t.stack-sm tr{padding:10px 14px;border-bottom:1px solid var(--border)}
  table.t.stack-sm td{border:0;padding:3px 0;display:flex;justify-content:space-between;gap:12px;text-align:right}
  table.t.stack-sm td::before{content:attr(data-label);color:var(--text-3);font-size:11.5px;text-align:left;flex:none}
  table.t.stack-sm td.first{display:block;text-align:left;padding-bottom:6px}
  table.t.stack-sm td.first::before{display:none}
  .t .clip{max-width:200px}
  .bubble{max-width:90%}
  .chat{padding:var(--sp-3);max-height:none}
  .toolbar .search{max-width:none;flex-basis:100%}
  .toolbar .select{flex:1 1 140px}
}
/* svg paint via classes (no var() inside SVG presentation attributes) */
.f-s1{fill:var(--s1)}.f-s2{fill:var(--s2)}.f-s3{fill:var(--s3)}.f-s4{fill:var(--s4)}.f-s5{fill:var(--s5)}.f-s0{fill:var(--text-3)}
.st-s1{stroke:var(--s1)}.st-s2{stroke:var(--s2)}.st-s3{stroke:var(--s3)}.st-s4{stroke:var(--s4)}.st-s5{stroke:var(--s5)}
.st-empty{stroke:var(--surface-3)}.ring{stroke:var(--surface);stroke-width:2}
.chart .t-main{fill:var(--text)}.chart .t-sub{fill:var(--text-3)}

.t td .col-course{max-width:190px;color:var(--text);font-size:13px}
.t .lead-cell .clip{max-width:200px;font-size:11.5px;color:var(--text-3)}
@media (max-width:1180px){
  table.t.stack-md thead{display:none}
  table.t.stack-md,table.t.stack-md tbody,table.t.stack-md tr,table.t.stack-md td{display:block;width:100%}
  table.t.stack-md tr{padding:10px 16px;border-bottom:1px solid var(--border)}
  table.t.stack-md td{border:0;padding:3px 0;display:flex;justify-content:space-between;gap:12px;text-align:right}
  table.t.stack-md td::before{content:attr(data-label);color:var(--text-3);font-size:11.5px;text-align:left;flex:none}
  table.t.stack-md td.first{display:block;text-align:left;padding-bottom:6px}
  table.t.stack-md td.first::before{display:none}
  table.t.stack-md .lead-cell,table.t.stack-md td .stack{align-items:flex-end;text-align:right}
  table.t.stack-md td.first .lead-cell{text-align:left}
}

.t .lead-cell>*{display:block}
.t td .stack{align-items:flex-start}
.t .lead-cell .clip.col-course{color:var(--text);font-size:13px;max-width:180px}
.t .lead-cell b,.t .lead-cell .clip{max-width:180px}
.toolbar .select{max-width:220px}
.sys-card .badge,.stack>.badge{align-self:flex-start}
.day-sep,.seg button[aria-pressed="true"] .n{color:var(--text-2)}
.tpl-card.off{opacity:1}.tpl-card.off h3,.tpl-card.off .tpl-text{color:var(--text-2)}